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Account Executive

We are seeking an outstanding Sales Executive to help us build out our Sales function. You will spearhead and own, end to end, prospecting, contracting, and onboarding of new customers onto Meld. You will have a broad understanding of the fintech ecosystem, be it fiat, crypto, or both!. You enjoy working with and selling to product and engineering teams. You are comfortable identifying customer needs and understanding how Meld can address those needs (sometimes we won’t, and it’s OK to walk away!). You are a powerful storyteller: you will connect our products with our customers’ needs and goals.

You are comfortable dealing with lots of moving pieces, are detail-oriented, and are eager to learn how to enhance our customer’s experience. You can work independently, but are a collaborative team player who knows how to share knowledge, when to teach, and when to learn. By being so early on the team, you’ll be working with senior team members who know their craft; together, you’ll collaborate in making some of the most significant decisions to empower the future growth of the company.

You have drive, hunger, intellectual rigor. You are an owner.

You will

• Be strategic: you’ll work with the founders to identify target customer profiles, create messaging, and develop a POV on the best path to grow Meld’s customer base.
• Execute: create and execute a sales plan that expands customer base and extends market reach.
• Build: Design and implement the sales process at Meld from the ground up.
• Metrics-oriented: Track, analyze, and communicate key metrics and business trends as they relate to the sales pipeline.
• Hire: help onboard our next set of sales team members.

You have

• A consistent track record of overachievement!
• 6+ years of sales experience, with at least 4 years in fintech and/or crypto.
• Possesses a deep understanding of tools and processes in sales and post-sales lifecycle.
• Technical acumen, i.e. ability to understand our products and their value
• Exceptional written, negotiation and verbal communication skills
• Have led and mentored junior team members in previous roles
• Have worked as an SDR/BDR and grown into an AE role.
• Bonus: Previous experience as a sales manager

Apply: joinus@meld.io

Operations Associate/Manager

We’re looking for an Operations Associate or Manager (depending on experience) to join our dynamic and highly collaborative team. This role offers a unique opportunity for early-career professionals to gain hands-on experience in multiple business areas, while learning the ins and outs of startup growth and scaling. If you’re passionate about learning, problem-solving, and thriving in a fast-paced, cross-functional environment, we’d love to meet you!

Role Overview

As an Operations Associate, you’ll play a critical role in supporting the operational efficiency and growth of our company. You’ll collaborate with various teams—including Product, Engineering, Sales, and Customer Success—to ensure seamless execution across a diverse range of tasks. You’ll gain exposure to multiple business functions, providing a strong foundation for potential career paths in product management, strategy, business development, sales, or account management.

Key Responsibilities

• Manage key internal operational tasks to support customers and products
• Account Support: Be the face of Meld for key customers, helping them grow and creating a seamless customer experience.
• Cross-functional collaboration: Work closely with Product and Engineering teams to provide operational support for ongoing projects, ensuring alignment between business needs and technical execution.
• Process improvement: Identify inefficiencies in operations and suggest solutions to streamline workflows.
• Project management: Contribute to the successful execution of various internal projects by coordinating with multiple departments and keeping tasks on track.
• Data-driven decision-making: Gather, analyze, and report data to support strategic decisions across the company.
• Startup growth involvement: Assist in key growth initiatives, providing support in areas such as product launches, customer onboarding, and new market expansions.

What We’re Looking For

• Critical thinking: Strong analytical skills with the ability to tackle complex problems and propose actionable solutions.
• Curiosity & growth mindset: A natural curiosity and eagerness to learn quickly, especially in a fast-paced, high-growth environment.
• Adaptability: Comfortable working on diverse tasks and quickly pivoting as priorities shift in a startup environment.
• Work ethic: Highly self-motivated with a strong desire to produce excellent results and drive impact across the business.
• Team player: Excellent communication and interpersonal skills, with the ability to collaborate effectively in a remote and cross-functional setting.

Qualifications

• Recent undergraduate with internship experience or 2-4 years of professional experience.
• Bachelor’s degree in any discipline—strong problem-solving and critical thinking skills are more important than the specific field of study.
• Interest in a tech startup or interest in technology is a plus, but not required.

Why Join Us?

• Incredible learning opportunity: Get hands-on exposure to a wide variety of business functions at a fast-growing tech startup.
• Career growth: This role offers a springboard into multiple career paths such as product management, strategy, business development, sales, or account management.
• Collaborative environment: Work alongside passionate and talented individuals in a remote-friendly, cross-functional, and fast-paced setting.

If you’re excited by the challenge of making a real impact in a growing startup and eager to learn across a broad range of disciplines, we want to hear from you!

Apply: joinus@meld.io

Developer Support

About Us

Meld is a fast growing startup looking to add customer support for customers who use our API driven platform for managing their fintech integrations. At Meld, we are committed to driving innovation and providing robust solutions to our diverse clientele. We are currently seeking a dedicated Technical Customer Support Specialist with a strong understanding of APIs to join our dynamic team. This role is pivotal in supporting our tech-savvy customers and ensuring their success using our advanced product offerings.

Job Description

As a Technical Customer Support Specialist, you will be the frontline support for product-related inquiries, particularly those involving APIs and integrations. You will work closely with our customers to troubleshoot, diagnose, and resolve technical issues in a timely and accurate manner. This role requires a blend of technical expertise, customer service skills, and a passion for technology.

Responsibilities

• Provide first-level contact and convey resolutions to customer issues related to API usage and integration.
• Properly escalate unresolved queries to the internal product and engineering teams.
• Track, route, and redirect problems to correct resources.
• Walk customers through problem-solving processes, including effective use of troubleshooting tools and diagnostic tests.
• Update customer data and produce activity reports.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure of all trouble tickets.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products, and services.

Requirements

• Proven working experience in providing help desk support or as a technical support specialist.
• Proficiency in customer service practices.
• Strong problem-solving skills and ability to diagnose and resolve technical problems.
• Some familiarity with API functionalities, SDKs, and software integrations is required.
• Some experience with various programming languages (e.g., JavaScript, Python) is preferred.
• Excellent communication skills with the ability to effectively communicate in English both in verbal and written forms.
• Bachelor’s degree is required, and a background in Information Technology, Computer Science or equivalent is strongly preferred.

What We Offer

• This is a contract-to-hire position. If we are able to mutually agree on a fit, we will move this to full time role.
• Opportunities for professional growth and advancement.

Requirements

• You need to be able to work US hours (strong overlap between USA Pacific and Eastern time zones).
• You need to show proof of citizenship, educational qualifications, and fill out W8-BEN forms to be paid out from the USA.

Apply: joinus@meld.io

Senior Software Engineer - Frontend

We are seeking outstanding engineers to build out our dashboard that solves some of the most challenging technical and business problems in Fintech. Solid experience in building Single Page Applications (SPA) in face of complex and often changing business logic is a must. You are comfortable in dealing with lots of moving pieces; is detail oriented, and is eager to learn new technologies and systems. You can work independently, but is a collaborative team player who knows how to share knowledge, when to teach, and when to learn. By being so early on the team, you’ll be working with senior engineers who know their craft; together, you’ll collaborate in making some of the most significant decisions to empower the future growth of the company. Equal representation is important to us: we encourage everyone to apply, we hope many of you across underrepresented gender and minority groups choose to join us. We want to build a transparent, multicultural, open-minded team that builds together.

You will

• Partner with product management to deeply understand our customer’s needs in defining new features & enhancements
• Develop close relationships with product management, operations and engineering peers
• Architect & implement a framework on top of React/Redux to be used to accelerate web UI development Design & implement a Dashboard with a world class UX that allows our customers to easily manage their user’s workflows and lifecycle across disparate fintech domains
• Design & implement Javascript SDKs our customers will use to access our APIs
• Proactively improve our architecture, frameworks, tooling, automation, and processes in collaboration with other senior peersHave broad autonomy and responsibility for formulating the best solution possible and working with your peers to deliver it
• Become an expert in several fintech domains and mentor junior team members

You have

• 8+ years of experience designing, implementing and testing Javascript code
• Extensive hands-on experience building SPAs using React/Redux
• Built frameworks on top of the React/Redux libraries for rapid development
• Built Javascript SDKs used by customers webpages to access webservice APIs
• Used npm and webpack to build and package apps
• Solid HTML & CSS experience
• Juggled multiple competing product priorities vs. engineering investments
• Led and mentored junior Software Engineers
• Worked in a fast paced environment in Agile methodology
• bonus: experience in Jest

Apply: joinus@meld.io

Software Engineer - Backend

We are seeking outstanding engineers to build out our core API platform that solves some of the most challenging technical and business problems in Fintech. Solid experience in building large scale, high-performance distributed systems in face of complex and often changing business logic is a must. You are comfortable in dealing with lots of moving pieces; is detail oriented, and is eager to learn new technologies and systems. You can work independently, but is a collaborative team player who knows how to share knowledge, when to teach, and when to learn. By being so early on the team, you’ll be working with senior engineers who know their craft; together, you’ll collaborate in making some of the most significant decisions to empower the future growth of the company. Equal representation is important to us: we encourage everyone to apply, we hope many of you across underrepresented gender and minority groups choose to join us. We want to build a transparent, multicultural, open-minded team that builds together.

You will

• Partner with product management to deeply understand our customers’ needs in defining new features & enhancements
• Develop close relationships with product management, operations and engineering peers
• Become an expert in several fintech domains and mentor junior team members
• Design powerful APIs that integrate disparate fintech experiences including payments, underwriting, account validation, et al.
• Build a comprehensive set of tools to enable a delightful developer experience for payment related products
• Proactively improve our architecture, frameworks, tooling, automation, and processes in collaboration with other senior peers
• Have broad autonomy and responsibility for formulating the best solution possible and working with your peers to deliver it

You have

• 3+ years of experience designing, implementing and testing Java code
• Extensive hands-on experience implementing & scaling distributed SOA systems
• Designed highly available and observable distributed services
• Juggled multiple competing product priorities vs. engineering investments
• Used RDBMS (preferably Postgresql)
• Worked on Cloud platforms (preferably AWS)
• Led and mentored junior Software Engineers
• Worked in a fast paced environment in Agile methodology
• bonus: experience in SpringBoot, Gradle, Redis & NoSQL

Apply: joinus@meld.io